New Zealand

Aotearoa New Zealand, Land of the Long White Cloud, is an island nation nestled in the southwestern Pacific Ocean. We are proud of our stunning landscapes, rich Māori culture, and innovative approach to digital government.

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As one of the founding members of Digital Nations, we are committed to the principles of Digital Government set out in the Digital Nations Charter.

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In New Zealand, the Government Chief Digital Officer (GCDO) is designated as a System Leader to develop and improve digital government. The Strategy for a Digital Public Service sets the direction to modernise and transform the public service, putting citizens and businesses at the centre of government services.

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Emerging digital technologies are a focus within the New Zealand government, particularly how we can innovate in partnership with the private sector. These include:

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• Artificial intelligence — public service agencies in New Zealand are increasingly making use of AI in the delivery of their services and seeing promising results for increasing productivity.

• Digital identity — building a trusted Digital Identity ecosystem in New Zealand as part of an overall Digital Public Infrastructure.

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In New Zealand, we have developed an All of Government Service Modernisation Roadmap (the Roadmap) to accelerate the digitising of government services and make progress towards achieving a more unified customer experience. The Roadmap sets out a range of high-impact initiatives that contribute to improving government digital services. It lays out a 3-year programme of initiatives from across the public service, with a rolling 3-year horizon and will be regularly refreshed.

 

Alongside the Roadmap, we are also supporting a new Digital Investment approach to better prioritise and sequence funding of digital transformation across the public service.